ESG Solution Logo
Home
>
Store detective
Store detective Berlin: spot shoplifting early
ESG Solution deploys store detectives in Berlin for retail, department stores and shopping centres. They observe unobtrusively, record incidents in writing and call the police in an emergency. We are reachable around the clock. The initial consultation is free; the deployment plan comes afterwards.
Contact us now
Ladendetektiv Berlin Hero
Our services
200+
Successful projects
150+
Certified experts
24/7
Operational readiness
100%
Discretion guaranteed
Make theft visible without scaring off customers
Shoplifting often only shows up at stocktaking, and by then the trail is cold. That is why we start with an analysis: which product groups are missing, in which area of the store and at what times? Then we deploy store detectives where they make a difference. They work in plain clothes, follow your house rules and give your team clear feedback. A store detective in Berlin observes; he does not chase anyone through the aisles.
Esg/chat Gpt Image 22. Juni 2026, 17 33 12 1.png
Learn more about us
Store detective Berlin: what your deployment includes
A detective observes first and acts only when the situation is clear. Then the police are called and the incident is recorded in writing. How far intervention goes, we agree with you beforehand. For store detectives in Berlin the rule is: better a properly documented case than a scene in the shop. Your store management receives brief feedback after every deployment so that processes and product placement can be adjusted.
Close Up Illuminated Electric Lamp Table Restaurant 1
Book a consultation
Protection in retail
Store detectives in plain clothes
Property protection for shops and warehouses
Construction site security during refits
Personal protection for people at risk
Event security for promotions and openings
Reception service at the entrance
Fire protection and clear escape routes in the sales area
Further services alongside the store detective Berlin
Retail security
Store detectives against theft in shops and centres, aligned with your house rules.
Property & guard services
Patrols in shops, warehouses and offices outside opening hours.
Construction site security
Access control during refits and openings so that material does not disappear.
Event security
Admission and crowd management at sales promotions, openings and late-night shopping events.
Personal protection
Escort for people at risk, including in everyday business.
Reception services
A reception at the entrance greets customers and notices who behaves conspicuously.
Sensitive guarding
Calm presence in places with potential for conflict, such as accommodation.
Fire protection & evacuation
Fire watches and drills so that all escape routes in the sales area stay clear.
Cameras see, detectives assess
Video surveillance delivers images, but nobody evaluates them on their own. We combine cameras with staff who recognise anomalies and connect alarms to our emergency call and service control centre. That turns footage into a traceable incident report. It helps with the criminal complaint and shows where in the store incidents cluster. For the store detective Berlin deployment it is the basis for moving the deployment when the pattern changes.
Group 16 1
Enquire now
Technology in the store
Video surveillance of sales areas
Alarm connection to the control centre
Evaluation of your loss hotspots
De-escalation training for your team
IHK-verified, regularly trained staff

More than the store detective: further fields of deployment

Anyone with stores usually also has warehouses, refits and openings. We provide staff for those too and remain your single point of contact.

Property & guard services
Construction site protection & building security
Event security & crowd management
Personal protection & VIP security
Reception services
Sensitive guarding assignments
Retail security & store detectives
Fire protection & fire watch
Mobile patrol services
Security consulting & emergency management
Video surveillance & alarm connection
Evacuation planning & drills
Staff training & de-escalation

What our customers say

ESG Security exceeded our expectations. Your team was professional and extremely reliable. We feel safe and well looked after.

Location (4)
Kenan Erkan
Managing Director (CEO)

The collaboration was a complete success. Your expertise impressed us greatly. Highly recommended as a security service in Berlin!

Location (5)
Oguzhan Koyuncu
Senior Event Manager

I appreciate the personal support and the tailor-made concepts. They supported us competently and absolutely discreetly in every situation.

Location (6) 2
Ramona Herring
Centre Manager

Construction site security by ESG Solution has reduced our theft rate to practically zero. The team is quick to react, preventive and always on hand.

Thomas Weber
Site Manager, Major Projects

For our boutique hotel in Berlin we need unobtrusive but extremely attentive security. ESG delivers exactly this premium quality at reception and at night.

Sarah von Thalheim
Hotel Director

Our inventory shrinkage has fallen significantly since we started working with ESG. The store detectives act highly professionally and de-escalate.

Michael Krüger
Retail Branch Manager

As a public figure I place the highest value on discretion and trust. I trust ESG Solution’s personal protection team one hundred percent.

Julia M.
Actress & VIP

Our company anniversary with 800 guests was secured perfectly. From admission control to crowd management the service was first-class and very likeable.

Dr. Andreas Schmidt
Chairman of the Board

Property protection for our logistics centre runs absolutely smoothly. The smart video surveillance paired with mobile patrol services lets us sleep peacefully.

Frank Mertens
Head of Facility Management

Especially with sensitive guarding tasks the staff show enormous empathy and keep a cool head even in stressful situations. A reliable partner.

Sabine Lehmann
Facility Manager

Security technology, reception service and plant security – with ESG we get everything from a single source. That minimises our effort and noticeably increases protection.

Christian Nowak
Head of Corporate Security

A genuine Berlin security service that gets stuck in pragmatically and keeps its promises. We value the short response times and the family-style yet highly professional support.

Dennis Pohl
Restaurant Chain Operator

For our growing property portfolio in Berlin and Brandenburg, ESG Solution is an indispensable layer of protection. When alarms go off, they are on site in record time.

Katarina Rost
Property Manager

Frequently asked questions about the store detective Berlin

Answers for store managers and operators: deployment, powers and procedure.

Request a consultation
What does a store detective Berlin do in the shop, and what does he not do?
He observes the sales floor unobtrusively, recognises typical shoplifting behaviour and records incidents in writing. In a clear case of theft he addresses the person and calls the police. Otherwise he stays in the background so your customers can shop undisturbed.
May a store detective detain someone?
Anyone who catches an offender in the act may detain them provisionally until the police arrive (§ 127 StPO). That applies to everybody. Beyond that, a store detective has no police powers and does not search anyone against their will. This is not legal advice. We clarify the framework with you before the first deployment.
How quickly can you provide store detectives?
We are reachable around the clock. When the first deployment can start, we tell you after your enquiry, as it depends on staffing and deployment times. For acute spikes, for example before holidays, an early conversation pays off.
How do you plan a deployment in the store?
First we clarify where and when goods go missing. That determines deployment locations, times and whether plain clothes or uniform fits better. Then we start and review the incidents together with you. If needed we adjust the deployment.
For which shops is a store detective worthwhile?
Typical examples are drugstores, fashion shops, electronics stores and shopping centres with small, valuable items. What matters is not the sector but how much merchandise can leave the store unobserved. A conversation clarifies whether a deployment is worthwhile. Anyone with only rare losses is often better off with cameras and trained cashiers than with a detective on permanent duty.
Are your store detectives trained?
Yes. Our personnel are IHK-verified, with the competence examination under § 34a GewO as the foundation. On top come training in de-escalation and emergency management. In a sales area it matters that a detective stays calm when a conversation gets difficult.
How do I arrange a consultation?
Use the contact form or call us on +49 30 53642769. The initial consultation is free and non-binding.
Do you also provide fire protection in the store?
Yes. We provide fire watches and organise evacuation drills for your team. In the sales area emergency exits must stay clear, which our patrols check on every round.
Esg Sicherheitsdienst Berlin Kontakt Aufnehmen

One step ahead of theft in your store

Tell us where goods go missing in your store. We will show you where a store detective in Berlin makes the biggest difference. The initial consultation is free and non-binding.

Contact us now