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Hotel security
Hotel security Berlin: protection for guests, staff and property
ESG Solution secures hotels in Berlin with reception and concierge services, patrols inside the building and access control. On request our staff work in plain clothes and respect your guests’ privacy. We are reachable around the clock, including at night. The free initial consultation clarifies which areas of your property need a presence and when.
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200+
Successful projects
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Certified experts
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Operational readiness
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Discretion guaranteed
Security your guests hardly notice
A hotel is open to everyone and still has to be protected. That is the balancing act. We start with a walk through the entrance, lobby, corridors and event areas. Then we decide where a presence is needed and where technology is enough. You set the house rules, we enforce them in a friendly but consistent way. That is how hotel security Berlin comes about without your property looking like a fortress. At night, at banquets or at full occupancy the need looks different than on a quiet Tuesday afternoon. That is exactly what we map in the deployment plan.
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Hotel security in Berlin: what we take on in your property
Hotel security Berlin begins with one question: what does your property really need? A small boutique hotel has different risks than a conference hotel with a banquet hall. That is why we first check what your property really needs and then plan staff, hours and technology.
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Services in the hotel
Discreet reception and concierge services
Property protection with patrols through the whole building
Cameras and alarms monitored, including at night
Emergency management and fire protection for full occupancy
Patrol services in the building and on the grounds
Security services for your hotel
Reception services
Who comes, who goes: reception records visitor traffic and is the first point of contact for your guests.
Building security
Access control at side entrances and in staff areas, protection against theft and vandalism in the building.
Personal protection
Unobtrusive protection for VIP guests and delegations, coordinated with your hotel management.
Event security
Admission and crowd management at conferences, banquets and receptions in your property.
Fire protection & evacuation
Fire watches and evacuation drills, so that even at full occupancy everyone knows the way out.
Training & technology
Video surveillance, alarm connection to our control centre and de-escalation training for your hotel staff.
Technology in the background, people in the foreground
Cameras and alarms see a lot but assess nothing. That is why alarms come in at our emergency call and service control centre and our staff check on site. This way the technology does not disturb your guests’ stay and still keeps unauthorised people out.
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Technology for hotel security Berlin
Video surveillance at entrances and corridors
Connection to the emergency call & service control centre
Access control for staff and technical areas
Risk analysis for your property
Our IHK-verified staff keep a discreet profile. Guests notice that someone is there, but not how much is behind it.

Further fields of deployment beyond hotels

Hotel security Berlin is only one of our fields. Chains and operators with several properties can combine services such as reception, patrols and fire watch with us.

Property & guard services
Construction site protection & building security
Event security & crowd management
Personal protection & VIP security
Reception services
Sensitive guarding assignments
Retail security & store detectives
Fire protection & fire watch
Mobile patrol services
Security consulting & emergency management
Video surveillance & alarm connection
Evacuation planning & drills
Staff training & de-escalation

What our customers say

ESG Security exceeded our expectations. Your team was professional and extremely reliable. We feel safe and well looked after.

Location (4)
Kenan Erkan
Managing Director (CEO)

The collaboration was a complete success. Your expertise impressed us greatly. Highly recommended as a security service in Berlin!

Location (5)
Oguzhan Koyuncu
Senior Event Manager

I appreciate the personal support and the tailor-made concepts. They supported us competently and absolutely discreetly in every situation.

Location (6) 2
Ramona Herring
Centre Manager

Construction site security by ESG Solution has reduced our theft rate to practically zero. The team is quick to react, preventive and always on hand.

Thomas Weber
Site Manager, Major Projects

For our boutique hotel in Berlin we need unobtrusive but extremely attentive security. ESG delivers exactly this premium quality at reception and at night.

Sarah von Thalheim
Hotel Director

Our inventory shrinkage has fallen significantly since we started working with ESG. The store detectives act highly professionally and de-escalate.

Michael Krüger
Retail Branch Manager

As a public figure I place the highest value on discretion and trust. I trust ESG Solution’s personal protection team one hundred percent.

Julia M.
Actress & VIP

Our company anniversary with 800 guests was secured perfectly. From admission control to crowd management the service was first-class and very likeable.

Dr. Andreas Schmidt
Chairman of the Board

Property protection for our logistics centre runs absolutely smoothly. The smart video surveillance paired with mobile patrol services lets us sleep peacefully.

Frank Mertens
Head of Facility Management

Especially with sensitive guarding tasks the staff show enormous empathy and keep a cool head even in stressful situations. A reliable partner.

Sabine Lehmann
Facility Manager

Security technology, reception service and plant security – with ESG we get everything from a single source. That minimises our effort and noticeably increases protection.

Christian Nowak
Head of Corporate Security

A genuine Berlin security service that gets stuck in pragmatically and keeps its promises. We value the short response times and the family-style yet highly professional support.

Dennis Pohl
Restaurant Chain Operator

For our growing property portfolio in Berlin and Brandenburg, ESG Solution is an indispensable layer of protection. When alarms go off, they are on site in record time.

Katarina Rost
Property Manager

Questions about hotel security Berlin at a glance

Answers for hoteliers and operations managers: deployment, presence in the building and coordination with your team.

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What does hotel security Berlin actually bring to a property?
A hotel has public traffic around the clock, many entrances and guests with valuables. That attracts theft, unauthorised entry and vandalism. Security staff make sure incidents are noticed early and resolved calmly. For your guests the stay remains relaxed.
Can your staff work in plain clothes?
Yes. Especially in upscale hotels, many properties want an inconspicuous presence. On request our staff work in appropriate plain clothes, such as a suit. We agree uniform or plain clothes with you for each area. The lobby often calls for a different look than the delivery entrance.
Do you take over reception or the porter’s lodge?
Yes. Our staff are trained as a reception service, record visitor traffic and are the first point of contact for guests. This creates order at the entrance without looking like a checkpoint. Who enters and leaves the building can be traced.
How does an alarm at a hotel proceed with you?
Alarms come in at our emergency call and service control centre around the clock. In the event of a break-in or fire alarm, the situation is checked immediately and the response chain starts. We give a concrete arrival time after your enquiry, because it depends on the location of your property.
Do you also protect prominent hotel guests?
Yes. Personal protection for celebrities, entrepreneurs and people at risk is among our services. We coordinate with your hotel management so that arrival, lift and floor fit together. That way the visit stays as unnoticed as possible.
Do you also train our hotel staff?
Yes. We offer training in emergency management, fire protection and de-escalation, as well as self-defence. Reception and night staff learn to recognise conflicts early and stay calm.
Is a security service worthwhile for a small boutique hotel?
That depends on the risk, not on the size. We first analyse where your property is vulnerable, for example at night or during events. From that it follows what is enough: hourly presence, technology or both. We discuss the costs openly after the free initial consultation.
Who decides on the house rules when your security service is in the building?
You do. The hotel management sets the house rules and how guests are treated. We put this in writing in an assignment brief and implement it, from dealing with unwelcome visitors to reporting incidents.
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Protect guests without disturbing them

Describe your property: size, location, events. We show you what hotel security Berlin means for your property and suggest where staff make sense. You decide afterwards. The consultation is free and non-binding.

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