Reception service Berlin: visitors welcome, unauthorised persons not
Our reception staff greet your visitors, register them, announce them and check access. ESG Solution takes over the reception service for companies, law firms and practices in Berlin. The employees are IHK-certified and work discreetly. This relieves your team and closes a security gap.
At many receptions someone answers calls and sorts parcels but does not check who enters the building. With us both are one job. We first clarify who may enter your building and what else happens at reception. Then we define the process: registration, ID, notification of the host. The reception service Berlin is planned and supported from our headquarters.
Reception takes routine work off your team: registering visitors, answering the phone, issuing keys. At the same time it ensures that only those who are expected get in.
Emergency management with clear reporting channels
Further services alongside reception service Berlin
Property protection & guard services
Guarding of residential, commercial and industrial facilities with posts and patrols.
Construction site security
Access control and patrols against theft and vandalism on construction sites.
Event security
Planning, crowd management and admission control for your event.
Personal protection
Discreet protection for VIPs and at-risk individuals.
Reception services
Reception and visitor control for your company, from a single source.
Sensitive guarding
Presence and de-escalating intervention, e.g. in refugee accommodation.
Retail security
Store detectives against theft in shops.
Fire protection & evacuation
Fire watch and evacuation drills for your building.
Technology that supports reception
If your building already has cameras, turnstiles or access systems, our reception staff work with them. If something is missing, we propose an addition as soon as we know the weak points.
Reception service Berlin for companies, practices and residential buildings
A corporate headquarters needs a different reception than a medical practice. We adapt tasks, staffing and hours to your industry. This also includes the services that arise around the entrance.
Property & guard services
Construction site protection & building security
Event security & crowd management
Personal protection & VIP security
Reception services
Sensitive guarding assignments
Retail security & store detectives
Fire protection & fire watch
Mobile patrol services
Security consulting & emergency management
Video surveillance & alarm connection
Evacuation planning & drills
Staff training & de-escalation
What our customers say
ESG Security exceeded our expectations. Your team was professional and extremely reliable. We feel safe and well looked after.
Kenan Erkan
Managing Director (CEO)
The collaboration was a complete success. Your expertise impressed us greatly. Highly recommended as a security service in Berlin!
Oguzhan Koyuncu
Senior Event Manager
I appreciate the personal support and the tailor-made concepts. They supported us competently and absolutely discreetly in every situation.
Ramona Herring
Centre Manager
Construction site security by ESG Solution has reduced our theft rate to practically zero. The team is quick to react, preventive and always on hand.
Thomas Weber
Site Manager, Major Projects
For our boutique hotel in Berlin we need unobtrusive but extremely attentive security. ESG delivers exactly this premium quality at reception and at night.
Sarah von Thalheim
Hotel Director
Our inventory shrinkage has fallen significantly since we started working with ESG. The store detectives act highly professionally and de-escalate.
Michael Krüger
Retail Branch Manager
As a public figure I place the highest value on discretion and trust. I trust ESG Solution’s personal protection team one hundred percent.
Julia M.
Actress & VIP
Our company anniversary with 800 guests was secured perfectly. From admission control to crowd management the service was first-class and very likeable.
Dr. Andreas Schmidt
Chairman of the Board
Property protection for our logistics centre runs absolutely smoothly. The smart video surveillance paired with mobile patrol services lets us sleep peacefully.
Frank Mertens
Head of Facility Management
Especially with sensitive guarding tasks the staff show enormous empathy and keep a cool head even in stressful situations. A reliable partner.
Sabine Lehmann
Facility Manager
Security technology, reception service and plant security – with ESG we get everything from a single source. That minimises our effort and noticeably increases protection.
Christian Nowak
Head of Corporate Security
A genuine Berlin security service that gets stuck in pragmatically and keeps its promises. We value the short response times and the family-style yet highly professional support.
Dennis Pohl
Restaurant Chain Operator
For our growing property portfolio in Berlin and Brandenburg, ESG Solution is an indispensable layer of protection. When alarms go off, they are on site in record time.
Katarina Rost
Property Manager
Frequently asked questions about reception service Berlin
Those booking a reception service usually ask about tasks, qualification and start. We answer that here. Everything else we clarify on +49 30 53642769.
What does the reception service from ESG Solution do?
Our staff are IHK-certified and know security as well as service. They greet guests, check visitor traffic, document visits and discreetly keep unauthorised persons out. Your reception thus also becomes the first checkpoint of your building.
Do you offer reception service Berlin exclusively on site?
No. Our headquarters is in Berlin, and the focus is on reception services in Berlin. But we also operate nationwide, for example for companies with several locations.
What qualifications does your reception staff have?
The reception staff are IHK-certified. Regular training covers service, de-escalation, emergency management and the operation of security technology.
Do you also handle administrative tasks at reception?
Yes. Besides access control, our staff on request operate the telephone system, manage keys and IDs, provide information and keep the visitor log.
Can staffed reception be combined with security technology?
Yes. We link the staff with video surveillance, access systems and an alarm connection to our control centre. We integrate technology already in your building.
How quickly can you start at a new location?
After the needs analysis we define staffing and process. When the first shift begins depends on scope and hours. In the initial conversation we give you a realistic start date.
Are your security solutions scalable for large companies?
Yes. We start with one person at the front desk and expand if needed to plant security, technology or further locations. The deployment grows with your company.
Staff your reception, close the gap
Tell us how many visitors come daily and what should be handled at reception. We propose staffing and process. The conversation is free and non-binding.
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